Return/Exchange Procedures for domestic and international customers
GEORGE BEZANI applies its best effort to provide excellent service and high quality products. It is important to us that you absolutely love your selection. If for any reason you are not completely satisfied with your purchase you can simply return the item(s). We are pleased to accept timely returns of item(s) in unused, unworn, unwashed and undamaged conditions. Item(s) must be returned in the original packaging, including tags, boxes and pouches. Please, avoid wearing perfume/deodorant when trying on clothes and contact with perfume/deodorant/water when trying on jewelry as we will not be able to accept the return with the evidence of scent or marks on the item. Customer can return an item for the duration of five working days after receiving the parcel. In case your parcel is damaged, on arrival you must declare such damage before the courier. Once returning the parcel item must be declared as a returned item, do not to declare the cost. GEORGE BEZANI customers have only five working days after receiving the parcel to request an exchange or return.
In case you decide to return an item, please, follow the relevant procedures. To request Return Merchandise Authorization simply email us at: firstname.lastname@example.org with the reason for your return/exchange. We will reply within 24 hours with further instructions. Note that you are responsible for shipping and handling expenses and they are non-refundable.
Once the returned parcel reaches the warehouse, you will receive confirmation e-mail and money will be refunded to you (excluding shipping cost) in ten working days after receipt of the parcel, except holiday season, during which return processing may take more time than expected.
No refunds will be issued for an item returned in a used/damaged condition or without the original tags, pouches and boxes.
The parcel is your responsibility until it reaches us. For your own protection, we recommend to send the parcel using a delivery service that insures you for the value of the products.
Sale items are non-returnable/refundable only exchangeable.
All return conditions apply to exchanges as well.
You can exchange the purchased item for a different size or color. Simply write “exchange” in the subject of your email and note the desired size/color/style. All exchanges are based on stock availability. When we receive your return we will send the replacement to you. Please note, you can exchange only once per item. Note that you are responsible for shipping and handling expenses.